ASAD, Md. Asaduzzaman Mondol. The Service Delivery Lens: A Study of Citizen’s Charter Implementation from Service Provider’s Perspective. The Jahangirnagar Review, [S. l.], v. 48, n. 2, p. 115–128, 2024. DOI: 10.59185/tjr.v48i2.302. Disponível em: https://journals.juniv.edu/index.php/tjr/article/view/302. Acesso em: 10 aug. 2026.