Influencing Employee Performance Through Knowledge Management: The Role of Organizational Citizenship Behavior as a Mediator

Abstract

The study sought to evaluate the effects of knowledge management on employee performance through Organizational Citizenship Behavior (OCB), where knowledge management was classified into three key functions: knowledge conversion and application. The research intended to employ structural equation modeling to evaluate the framework with the SmartPLS software package. The sample size for the investigation was 131, gathered through purposive sampling from 16 branches of 10 renowned private commercial banks located in the Dhaka metropolis. The study found that while information transfer has the opposite effect, knowledge application and conversion have a favorable impact on employee performance. Furthermore, OCB controls the relationship between knowledge conversion and employee performance. The major limitation of the study was that it didn’t consider the cultural and demographic effects on the framework, which has given an opportunity for future research. The major limitation of the study was that it didn’t consider the cultural and demographic effects on the framework, which has given an opportunity for future research. This study will assist managers of business firms in coordinating their efforts to establish a knowledge-sharing culture within the organization while achieving high employee performance.