Effectiveness of Grievance Handling Mechanisms in Bangladesh: An Empirical study on Uttara EPZ, Bangladesh

Authors

  • Rabbir Rashedin Tirno Department of Management Studies https://orcid.org/0000-0003-2174-1791
  • Mohammad Bin Amin Department of Business Administration, Bangladesh Army University of Science & Technology, Saidpur
  • Abu Sayef Md Muntaquimul Bari Chowdhuri Department of Management Studies, Jahangirnagar University, Savar, Dhaka-1342, Bangladesh,

DOI:

https://doi.org/10.59185/jujmr.v3i1.476

Keywords:

Grievance handling management, Export Processing Zone, Collaborating Style, HR policies

Abstract

Grievance represents the formal complaint of employees on one or more organizational issues and their management due to employee welfare. In line with this, when a company fails to meet these expectations, employees may file a grievance. This study analyzed different styles of grievance handling management with their effectiveness at the factory level, including an empirical evaluation. A total of 265 samples were investigated in this research, and the data were analyzed using structural equation modelling in Smart-PLS second-generation software to reveal the results. Based on the results of the study, all determinants proved effective, but the collaboration style is the most effective for grievance management. The research is expected to help EPZ stakeholders in Bangladesh manage workers' grievances effectively and maintain harmonious relationships between employers and employees. Moreover, the research will assist further studies in industrial relations.

Author Biography

Rabbir Rashedin Tirno, Department of Management Studies

Rabbir Rashedin Tirno joined the Department of Management Studies, JU on December 09, 2021. He had served as a lecturer at the Department of Business Administration, Bangladesh Army University of Science and Technology, Saidpur, from May 03, 2018-November 08, 2021. He had also served in multiple corporations, including HBD Services and ShopUp, before starting his academic career. Mr. Rabbir completed his BBA in Management and MBA in Human Resource Management from the Department of Management Studies, Jahangirnagar University.

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Published

2020-06-30

How to Cite

Tirno, R. R., Amin, M. B., & Chowdhuri, A. S. M. M. B. (2020). Effectiveness of Grievance Handling Mechanisms in Bangladesh: An Empirical study on Uttara EPZ, Bangladesh. Jahangirnagar University Journal of Management Research, 3(1), 35–46. https://doi.org/10.59185/jujmr.v3i1.476

Issue

Vol. 3 (2020): Jahangirnagar University Journal of Management Research

Section

Articles